Abandoned Cart Recovery

Abandoned Cart Recovery An abandoned cart is one where a customer has placed items in their cart but did not complete the entire checkout experience. Abandoned cart recovery lets you remind or even incentivize customers to finish their purchases. You can only recover orders from known customers – Customers who have logged in or who […]

Managing Orders

Managing Orders Orders are created when a customer completes the checkout process, and they are visible to users with Admin and Manager roles only. Each order is given a unique Order ID. Order Statuses Every order has a Status. Order statuses let you know how far along the order is, starting with “Pending payment” and […]

Processing Refunds

Processing Web Store Refunds In Web Store itself you can process refunds in two ways: Automatic Refunds change the Web Store order status and also reverse charges so your customer gets their money. Manual Refunds change the Web Store order status, but you need to return the money manually to your customer. Automatic Refunds These […]

Search and Filter

Adding search and filter options Letting your customers search on keywords or filter products based on specific criteria can help them get to the product they want easier and faster. In this video, we use attributes to create a new filter. If you are not familiar with attributes or do not know how to add […]

Hiding a product

Hiding a product Your Red OnX store gives you the capability to create customer specific products, pricing, hold exclusive sales events, and so on. This is done by “hiding” the product and making it available only to people that have the link. If you do not know how to add a product, please watch the […]

Creating and processing customer orders

Creating and processing orders for customers In this video, we show you how to manually create an order, make modifications like discounts and special pricing, and two ways of processing the payments: Processing customer payments on the behalf Emailing password-protected invoices for your customers to pay.

Adding a new product

Adding a new product This video will show you how to add a simple product to your store. Once you have added a new product, you may want to create attributes and variations for it.

Adding attributes and variations to products

Adding attributes and variations to a product This video will show you how to add attributes like size, color, material, and so on to products for use in sorting, search and filters, and to create product variations, such as one product in different sizes, each with its own pricing.